Getting Started
The Digital PLNU ID is available to all enrolled students and current employees. Your Digital PLNU ID replaces a physical PLNU ID Card, and you can add it to your preferred digital wallet. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phone at readers across PLNU locations to conveniently use your PLNU ID.
Minimal setup is required to use your Digital PLNU ID. Most users can begin using their Digital PLNU ID on their phone in minutes. An approved ID photo is required, and you must be a current student, employee, or authorized University guest. Once you enroll your Digital PLNU ID, if you have a legacy physical PLNU ID card, it will be deactivated.
To access the full User Guide and FAQs for each available digital wallet, including enrollment instructions, use the links below:
Requirements
In order to enroll your Digital PLNU ID, your PLNU OneLogin account must be set up with a password and an MFA factor. You must also have submitted an ID photo.
If you are new to the University, you will automatically receive an invitation email that will help you set up your PLNU OneLogin account.
Please refer to this article for our ID photo guidelines and submission instructions.
Frequently Asked Questions
Using your Digital PLNU ID on Campus
What devices are supported for Digital PLNU IDs?
People with Apple iPhones and Apple Watches can enroll up to two devices: one phone and one watch.
People with Android devices can enroll one smartphone using either Google Wallet or Samsung Wallet.
For more detailed information about supported devices, please see the digital wallet links listed above.
Where can I use my PLNU ID?
Please refer to this article to see all the locations and ways you can use your PLNU ID.
Do I need an internet connection to use my Digital PLNU ID?
No. You only need an internet connection when you add your Digital PLNU ID to a new device.
After your Digital PLNU ID is added, your device does not need Wi-Fi or cellular service to use it at supported PLNU card readers.
Your Digital PLNU ID does not track your location. It only communicates with authorized PLNU card readers when you tap your device.
Will my Digital PLNU ID drain my battery, and can I use it if my battery dies?
No. Adding your Digital PLNU ID to your device should not cause your battery to drain faster.
If you use an iPhone or Apple Watch that supports Power Reserve and Express Mode, you may still be able to use your Digital PLNU ID for up to 5 hours after your device battery is too low to power on. This depends on your device and battery health. For more information, see Apple Support: Use Express Mode with cards, passes, and keys.
Android devices do not currently have an equivalent to Apple Power Reserve for the Digital PLNU ID. If your Android device battery dies, you will not be able to use your Digital PLNU ID until the device is charged.
What kinds of campus balances can my PLNU ID be associated with?
Please refer to this article for a description of the different campus balances that can be used.
Why are my SeaLion$ or PBC balances not displaying?
- Account balances are currently only displayed on Apple and Samsung Galaxy devices.
- If your account balances are $0, they will not display until funds are added.
- If you have available funds that are not displaying, please contact the PLNU Solution Center. Hours and contact information can be found here.
My balance is different on my device than in Transact eAccounts!
Confirm that your device is not in Airplane Mode or experiencing any other service interruption. While your ability to use your previously enrolled Digital PLNU ID will not be affected, updates to your displayed information cannot sync when there is no service connection between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Why do I have a negative balance on my PLNU ID?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. If you see a negative balance on any account linked to your PLNU ID and do not believe it is accurate, please contact the PLNU Solution Center. Hours and contact information can be found here.
I used my credit card at a participating retail location when I meant to use my PLNU ID. What can I do to correct my payment method?
Return to the location of the sale and ask the store to issue a credit card refund. Then ask them to process the transaction against your PLNU ID.
Why does my ID say "COMMUTER STUDENT" when I will be living on campus?
The label "COMMUTER STUDENT" is applied to digital IDs for students who are not currently living on campus. During the semester, when you are living on campus, this label will change to "STUDENT."
How do I update information on my PLNU ID?
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes. You will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
PLNU recommends turning on automatic app updates on your mobile device. If you are unable to use automatic updates, or if you need to manually check for updates, visit the App Store or Google Play Store and search for Transact eAccounts. The store will prompt you to install any required updates.
How do I change or recover my PLNU password?
Instructions can be found here.
How do I activate and install MFA?
Instructions can be found here.
I am not having success adding my PLNU ID to my device. Who can help me?
Contact the PLNU Solution Center. Hours and contact information can be found here.
Do I still need my physical PLNU ID?
No. Once you have enrolled in the Digital PLNU ID, your physical card gets retired and can no longer be used.
Can I still use my physical PLNU ID once I have created my Digital PLNU ID?
No. Your physical PLNU ID card will no longer function after you have added your Digital PLNU ID to your device. Remember, the Digital PLNU ID is a privilege and benefit of being part of the PLNU community. Anyone found to be misusing their physical card or Digital PLNU ID will be subject to the applicable policies regarding fraud and misconduct.
I am graduating or leaving the University. What happens to my Digital PLNU ID?
As with your physical PLNU ID, your Digital PLNU ID will become inactive when you no longer meet eligibility requirements. If you are enrolling or transferring to another program or department at PLNU, your credential will stay active and update accordingly.
Securing your Account
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
- If applicable, identify the fraudulent activity and contact the PLNU Solution Center.
- During regular business hours, you can contact the PLNU Solution Center to notify us to deactivate your PLNU ID. Be sure to specify whether the physical card, watch, or phone version of your PLNU ID should be deactivated. If you have a second device enrolled for a Digital PLNU ID, only the device or devices you specify will be suspended.
- Outside of regular business hours, or at your discretion, you can use Transact eAccounts to mark your credential as lost.
- In the mobile app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected credential will be deactivated. All other credentials will remain active.
- In the web version:
- Select Card Services.
- Select Deactivate Card.
- Select the credential you want to deactivate and click "Deactivate Card."
- You will receive a confirmation email. Only the selected credential will be deactivated. All other credentials will remain active.
- Additional instructions for Lost or Found Apple devices and Find My iPhone are located here.
- Additional instructions for Lost or Found Samsung devices and SmartThings Find are located here.
How do I reactivate my credential if I find my lost device?
To reactivate a found credential that was suspended, complete the following steps:
- In the mobile app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected credential will be reactivated.
- In the web version:
- Select Card Services.
- Select Activate Card.
- Select the credential you want to reactivate and click "Reactivate Card."
- You will receive a confirmation email. Only the selected credential will be reactivated.