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Getting Started
The Digital PLNU ID is available to all enrolled students and current employees. Your Digital PLNU ID replaces your physical PLNU ID Card and now you can add it to your preferred digital wallet. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your PLNU ID.
Minimal set up is required to use your Digital PLNU ID. Most users can begin using their Digital PLNU ID on their phone in minutes. An approved ID photo is required and you must be a current student, employee, or authorized University guest. Once you enroll your Digital PLNU ID, your physical PLNU ID card will be deactivated.
To access the full User Guide & FAQs for each of the available digital wallets, including enrollment instructions, please use the links below:
Requirements
In order to enroll your Digital PLNU ID, your PLNU OneLogin account must be setup with a password and an MFA factor, and you must have submitted an ID photo.
If you are new to the University, you will automatically receive an invitation email that will help you setup your PLNU OneLogin account.
Please refer to this link for our ID photo guidelines and submission instructions.
Frequently Asked Questions
Using your Digital PLNU ID On Campus
What devices are supported for Digital PLNU IDs?
People with Apple iPhones and Apple Watches can enroll up to two devices: One phone and one watch.
People with Android devices (regardless of manufacturer) can enroll a single smart phone with using either Google Wallet or Samsung Wallet.
For more detailed information regarding supported devices, please see the links listed above.
Where can I use my PLNU ID?
Please refer to this link to see all the locations and ways you can use your PLNU ID.
What kinds of campus balances can my PLNU ID be associated with?
Please refer to this link for a description of the different campus balances that can be used.
How do I update information on my PLNU ID?
Name information on the PLNU ID comes from Workday, and needs to be updated there. Students should contact the Records Office, and employees should contact HR to request updates. Once changes are completed, the updates will sync to the PLNU ID card on your mobile device within 48 hours.
Why are my SeaLion$ or PBC balances not displaying?
- Account balances are currently only displayed on Apple and Samsung Galaxy devices.
- If your account balances are $0, they will not display until funds are added.
- If you have available funds that are not displaying, please contact the PLNU Help Desk. Hours and contact information can be found here.
I used my credit card at a participating retail location when I meant to use my PLNU ID. What can I do to correct my payment method?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your PLNU ID.
I am graduating or leaving the University. What happens to my Digital PLNU ID?
As with your physical PLNU ID, your digital ID will become inactive when you no longer meet eligibility requirements. If you are enrolling or transferring to another program or department at PLNU, your credential will stay active and update accordingly.
I am not having success adding my PLNU ID to my device. Who can help me?
Contact the PLNU Help Desk. Hours and contact information can be found here.
How do I change or recover my PLNU password?
Instructions can be found here .
How do I activate and install MFA (multi-factor authentication)?
Instructions can be found here .
Do I still need my physical PLNU ID?
No. Once you have enrolled in the Digital PLNU ID, your physical card gets retired and can no longer be used.
Can I still use my physical PLNU ID once I have created my Digital ID?
No. Your physical PLNU ID card will no longer function after you have added your Digital PLNU ID to your device. Remember, the Digital ID is a privilege and benefit of being part of the PLNU community. Anyone found to be misusing their physical card or Digital ID will be subject to the applicable policies regarding fraud and/or misconduct.
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
PLNU always recommends turning on automatic app updates on your mobile device. If you are unable to use automatic updates, or need to manually check for updates for the mobile app, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts!
Confirm that your device is not in Airplane Mode or experiencing any other service interruption. While your ability to use your previously enrolled Digital ID will not be affected, updates to your displayed information cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Why do I have a negative balance on my PLNU ID?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. If you see a negative balance on your any account linked to your PLNU ID, and do not believe it to be accurate, please contact the PLNU Help Desk. Hours and contact information can be found here.
Securing your Account
What should I do if I lose my card or device, or if I believe there has been fradulent use of my credential?
- If applicable, identify the fraudulent activity and contact the PLNU Help Desk.
- During regular business hours, you can contact the PLNU Help Desk to notify us to deactivate your PLNU ID. Be sure to specify whether the physical card, watch, and/or phone version of your PLNU ID should be deactivated. If you have a second device enrolled for a Digital PLNU ID, only the device(s) you specify will be suspended.
- Outside of regular business hours, or at your discretion, you can use Transact eAccounts to mark your credential as lost.
- In the mobile app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected credential will be deactivated. All other credentials will remain active.
- In the web version:
- Select Card Services
- Select Deactivate Card
- Select the credential you want to deactivate and click on "Deactivate Card"
- You will receive a confirmation email. Only the selected credential will be deactivated. All other credentials will remain active.
- Additional instructions for Lost/Found Apple devices and Find My iPhone are located here.
- Additional instructions for Lost/Found Samsung devices and SmartThings Find are located here.
How do I reactivate my credential if I find my lost device?
To reactivate a found credential that was suspended, perform the following steps:
- In the mobile app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected credential will be reactivated.
- In the web version:
- Select Card Services
- Select Activate Card
- Select the credential you want to reactivate and click on "Reactivate Card"
- You will receive a confirmation email. Only the selected credential will be reactivated.